Privacy Policy

Privacy of personal information is an important principle to AEE Solar. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. We also try to be open and transparent in the way we handle personal information.

We use some consultants and agencies that may, in the course of their duties, have limited access to personal information we hold. We restrict their access to any of your personal information as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles. This document describes our privacy policies.

Who We Are And How To Reach Us

You may contact us directly if you have any questions regarding the content and material on this website or if you have any questions about our privacy policies. Please contact us at:

AEE Solar
PO Box 339
Redway, CA 95560

707 923-2277

Membership and Participation Eligibility

You must be an authorized AEE Solar customer to purchase from our website. Although we do not sell directly to retail customers, visitors are welcome to peruse our online PDF product catalog and use our wealth of remote power generation information gleaned three decades of dedication to the renewable energy industry.

We Collect Personal Information

For our clients as well as for members of the general public, we provide various informative and educational features as part of this website. To operate these features, we may collect certain non-personal and personal information from you for specific purposes. We may retain personal information for an indefinite amount of time to preserve our membership database and to comply with various federal and state laws.

We may also survey dealers about various topics, including how we can improve our website and services. Response to our surveys is entirely voluntary.

We collect personal information for several important purposes, including to protect the security of our dealers and the site, improve our program service and website and for future marketing and/or promotional use about our program service or website.

The only personal information this website obtains about you is information voluntarily provided by you. This website does not collect additional personal information about individual customers or members from other sources. This means that a person can visit our website and navigate through the site without giving us personal information. To gauge the effectiveness of our website, we may collect non-personal information, such as internet server and browser identification, the internet service provider, the web page from which a person enters our site, web pages visited, duration of visit and domain type. This information does not reveal a user’s personal identity.

Use of Cookies and Tracking Devices

This site uses cookies or other tracking devices. A cookie is a small data file that contains a unique identification number that a website places on your hard drive when you visit a site.

The cookie is able to store information such as data about your computer, the type of browser you use, and how many times your computer visits a certain site. Cookies do not allow the website to access personal information that you haven't already provided. Cookies enable us to track the number of contest and promotion entries, how often users visit our website and specific pages, estimate the audience size for sponsors and advertisers, and to track user preferences. You can refuse to use cookies by turning them off in your browser.

Please contact your software manufacturer for questions on how to disable your cookies. You do not need to have cookies turned on to use most of this site. However, you may find that some areas on the website will be slower, or may not function at all, and you may not be able to participate in certain activities such as contests or sweepstakes if the cookies are disabled.

This site may use clear GIFs (also known as pixel tags, web beacons or web bugs). A clear GIF is a tiny line of code only 1 by 1 pixel in size that is programmed to collect certain information about a visit to a particular website. We use GIFs to gather non-personal, aggregate information on visits to our website and track usage of website links. We do not disclose personal information that may be linked to our GIF collection practices to third parties.

Protecting Personal Information

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

  • Paper information is either under supervision or secured in a locked or restricted area.
  • Electronic hardware is either under supervision or secured in a locked or restricted area at all times. In addition, passwords are used on all our computers.
  • Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.
  • Electronic information is transmitted either through a direct line or is anonymized or encrypted.
  • Staff is trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.
  • External consultants and agencies with access to personal information must enter into privacy agreements with us.

Retention and Destruction of Personal Information

We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy. We keep our client files for about 5 years.

Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.

You Can Look at Your Information

With only a few exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests. If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.

If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.

Notification of Changes in the Privacy Policy

We will review our security measures and Privacy Policy on a periodic basis. We may modify our policies, as AEE Solar deems appropriate. We may also change or update our Privacy Policy if we add new services or features and will post these changes in this policy. We encourage you to review our Privacy Policy on a regular basis.

Do You Have a Concern?

Our Privacy Coordinator can be reached at 707- 923 2277 to address any questions or concerns you might have.

If you wish to make a formal complaint about our privacy practices, you may make it in writing. We will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

Thank you for visiting!